ReceptIO:
Intelligent, Automated, Lead Qualification and Conversion for Law Firms
Save time and make more money with your automated, always-on, intelligent sales assistant, powered by AI.
We feel your pain
Our founders have been involved in the marketing of professional services firms for many year and have watched in frustration as their customers have failed to handle inbound leads properly. This failure results in:
- Lost revenue
- Potential client irritation
- Wasted marketing spend
Our receptionist software is more than just a tool—it’s an essential partner for growing your law firm in the digital age, helping you effortlessly and efficiently turn leads into clients.
Why Choose ReceptIO?
#1. 24/7 Availability
Never miss a potential client again. ReceptIO handles enquiries round the clock, ensuring your firm is always accessible and without the expense of out of hours call handling. ReceptIO is available:
#2. Personalised Interactions
Our AI learns and adapts based on the exact nature of your business, providing tailored interactions that make every potential client feel valued and understood.
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#3. Automated Appointment Scheduling
Fully integrated with all calendar applications, our software integrates with legal practice management software & can book appointments based on individual, team or whole firm diaries!
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#4. Multi Channel Integration
Prospects can interact with your firm across all channels regardless of time of day or night and experience the same high standard of interaction every time, enhancing your legal tech capabilities.
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#5. No Sick Days, No Holidays, No Staffing Issues
Those headaches are gone! Always on, always getting better and always learning. No need to train new staff, no need for resource back up and no staff burnout. ReceptIO acts as your reliable law firm CRM AI software.
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#6. Experience the Future of Enquiry Handling
Don't let outdated call handling methods hold your practice back. Embrace the Legal AI revolution with ReceptIO’s AI Enquiry Handling Software and watch your firm thrive.
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The Features of ReceptIO
ReceptIO is an AI-powered receptionist trained to convert inbound leads into clients through:
Intelligent Lead Qualification
ReceptIO is trained on the unique criteria of your firm, ensuring only the most promising leads move forward in the process.
Automated Appointment Scheduling
Eliminate the back-and-forth of scheduling with automated systems that find the best times for both your team and your clients.
Personalised Client Interaction
Our AI learns and adapts, providing personalised interactions that make every potential client feel valued and understood.
Pre-built Lead Conversion Workflows
Automate your entire intake process to make sure that all of the best leads become your best clients.
Demo Videos
[Demo] ReceptIO Personal Injury Law
[Demo] ReceptIO Family Law
About Us
About CommCore
CommCore leverages AI technologies to streamline sales processes, increase productivity and turn time-consuming tasks into strategic revenue opportunities.
Building upon years of experience across a number of sectors and disciplines, Andy and Suj have developed CommCoreAI; a dedicated, always on sales assistant for your business to help you convert leads 24/7.
CommCoreAI is the technology underpinning ReceptIO and is fully customisable to the requirements of every law firm.
You can find out more about CommCore at www.commcoreai.com
About MLT Digital
MLT Digital, formerly Moore Legal Technology, has been pioneering legal sector marketing since 2003.
Initially a legal technology consultancy, MLT Digital transitioned to digital marketing in 2008, focusing on delivering significant returns on investment for law firms.
Leveraging two decades of industry expertise and cutting-edge AI technology, MLT Digital offers strategic, data-driven solutions to drive growth, enhance online visibility, and build robust reputations.
Their mission is to lead the legal sector into a new era of AI-driven digital efficiency and effectiveness, consistently evolving to meet the unique needs of their clients. You can find out more about MLT Digital at www.mltdigital.co.uk
FAQs
Find answers to many frequently asked questions about ReceptIO.
If you can’t find what you’re looking for, feel free to contact us through ReceptIO.
1. Where do you store the customer data, in which country and/or with which provider?
Customer data is securely stored within our CRM platform, which is hosted on Google Cloud infrastructure in the United States.
This platform complies with UK GDPR, SOC 2, ISO 27001, and HIPAA standards. All data is encrypted in transit and at rest.
2. Do you share customer (potential or not) data with any other companies or partners? If yes, who are they?
No — we do not share customer data with third parties for sales, marketing, or profiling. Data collected through the AI assistant is stored only within the client’s secure CRM account.
We do use third-party systems strictly for processing purposes (e.g. powering the AI and configuration), but these systems do not independently store, use, or control the data.
3. Do you use any outside data sources, and where does that data come from?
No — we do not use any external data sources to supplement or enrich the user’s responses. The AI only processes information that is directly provided by the user during the conversation or configured internally based on your business.
4. Can users choose not to interact with the AI and speak to a human instead?
Yes — If the client wants their users can offered the option to request a callback or have someone follow up directly.
This can be made available at the start of the conversation or triggered at any point if the user expresses a preference for speaking with someone.
5. Who in your company can see the customer data, and how is access controlled?
Access is strictly limited to authorised personnel involved in setting up or supporting your account. Permissions are managed through role-based access controls, protected by two-factor authentication (2FA), and logged through internal activity monitoring.
Once the system is handed over, ongoing access is typically restricted to your own team.
6. Can we see a record of how customer data is used and who accessed it?
Yes — the CRM provides detailed activity logs that track access and updates. In addition, chat interactions are temporarily logged within our AI platform for quality control and support purposes. These logs can be deleted upon request and are never shared with third parties.
7. Do you have ISO27001 certifications or any other credentials?
Our internal team is not currently ISO27001 certified, but all infrastructure providers and platforms we use — including those that support the AI logic and CRM — are fully compliant with ISO27001, SOC 2, and UK GDPR.
We also adhere to strict data protection practices and conduct internal risk assessments regularly.
8. Have you had any data breaches in the last few years, and how did you handle them?
We’ve had no data breaches to date. However, we have a comprehensive incident response plan in place should an incident occur. This includes immediate investigation, client notification, containment, and reporting procedures.
9. Does the AI interact with questions outside its specified criteria — i.e., how does it respond to unexpected questions?
The AI assistant is configured with a clear scope, focused only on your business and services. If it receives unrelated or off-topic questions, it will politely respond with a fallback message such as:
“That’s a great question — I’ll pass it on to the team so they can follow up directly.”
This ensures that conversations remain relevant and that unexpected queries don’t result in confusing or misleading responses.
Additional note on AI model providers and data handling:
Our AI platform uses trusted, enterprise-grade language models to generate responses. These models act solely as data processors, receiving temporary input and returning a response in real time. They do not store personal data, do not use it for training, and all processing is fully encrypted and compliant with UK data protection regulations.
Contact our legal marketing agency today
If you want your law firm to stand out online, MLT is the online marketing team you need. We specialise in helping small to medium-sized law firms like yours to improve your visibility, drive more targeted traffic, and increase client leads.
